Troubleshooting Skills
Course 1: Developing Logical Thinking
Prerequisites: This lesson is designed so that no prior knowledge is required.
Description: This lesson teaches participants how to develop logical thinking and create a personal troubleshooting outlook.
Objectives:
- Define trouble-shooting
- Explain the basic steps involved in a general troubleshooting procedure
- Describe how to gather information
- Identify the relationship between a symptom and a cause
- Describe how to develop a trouble-shooting plan
Course 2: Practices and Skills
Prerequisites: This lesson is designed so that no prior knowledge is required.
Description: This lesson covers how to use logical thinking skills in troubleshooting practice.
Objectives:
- Describe how to use system information to develop root cause theories
- Explain how schematics and maintenance records are used
- Identify maintenance and repair procedures
- Describe steps that can be taken to prevent future trouble
- Recognize how to troubleshoot under pressure